Sep 8, Juli Das Planet7 Casino gehört zu den BTK Ltd. Casinos, zu denen auch das Silver Oak However, you do have to be a bit careful: BTK Ltd Casinos have had some previous bad press regarding payouts and withdrawals. Nov 6, Generally, Planet 7 Casino does not allow mixing free bonuses and You may opt to use the free chip on a single spin where all payout lines. Sep 17, The casino portion of Planet 7 Casino offers a wide variety of They told me just be patient and they assured me the payout is coming.
Grand Vegas Casino and Slots Capital i have received my withdrawal in less than 10 business days every time. Edward Terrill 4 Jan I have been trying to get the money in my account for 4 months Reply.
James 16 Jan Reply: Change your request to a check,wire transfer always requires more documents. Ask for a check and sending all your information.
Karen Kelly 12 Dec This site is deceptive. They deposited casback into my account and when I won a large jackpot and requested a withdrawal of the funds, nothing was said.
When I questioned when I could expect my winninngs, my balance was depleted and my pending withdrawls removed. I was told later after contacting customer support that because my winnings were made from the My winnings were over 9, Had I known that playing with the cashback money would limit me to If your have a problem with the person on the phone and request to speak with a supervisor, your told that cant happen.
Honestly I think these CSR are working from home or something similar. My advice, set up the quickest way for withdrawals. The second quickest is Check, BUT make sure to send the front and back copy of credit card or debit card used to make deposit and i.
I would like to see faster turnaround in future Reply. Debragrace 23 Sep Reply: Go to Askgamblers web site you can file a complaint against P7 they will help you resolve!
JP 5 Sep Planet7 is by far the worst and scammers I ever dealt with. Won big and never seen a penny of my winnings. I was told that playing with bonuses will have to meet their terms and therefore I broke the terms by playing video poker and blackjack.
Funny cause I won all my winnnings from thei old fashion s slot machine software. Highly recommend for others to stay away from Planet7 and their connecting sister sites you can tell cause they all use the same software apps.
Bradley Sims user name: Sanpablo 11 Aug My bank has had my check on hold now for 15 days.. They keep telling me that your bank wont verify funds so they will not cash it until they do..
It took over a month to get my first check and now its been two weeks and I cant even cash the check. I have another check that will be wire transfered but Planet 7 wont send it until my first check is cashed.
SharonCarroll 4 Jul Sharon Carroll seriously why is my withdraw not completed? I have looked at reviews and it seems I am not the only one that is experiencing tremendously SLOW pay out and or communications.
Is it possible to get a surprisingly different outcome please and help me track my withdraw and receive it?
So we can best assist you, can you identify the purpose of your visit today? Jackie I am sorry to hear that. Let me check that for you. Sharon Carroll Please - thank you Jackie Have you sent documents yet?
Sharon Carroll Of course I sent them and the crypto bitcoin address as instructed Jackie I am sorry to inform you but we can not payout by Bitcoin but bank wire or check only.
Sharon Carroll Bank wire is perfectly fine or check , Serously why would I need to wait so long to be told this though??
Jackie If you would like to be paid via Bank Wire, please take note of the following: Please enter the information exactly as requested below.
All information is mandatory. Incomplete information will create delays. Use State Abbreviation letters, Example: If you are not sure, please verify with your bank.
In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.
Please email this information to: Your reviews state this is a not great place and customers running into this type of thing over and over and run arounds when it comes time to pay out in good faith.
I should have been told DAYS ago that BIT COIN was no longer a pay out option with your establishment Now you want more information and there is zero responses through email after email seems rather unsecure to be honest If there is a person to speak with by phone cashier management of sort?
We are working on the improvement. Sharon Carroll I would appreciate being paid by my chosen method. It was in your list so it should be a valid form to receive my money Jackie Our servers and offices comply with International Security Standards providing you a safe environment and this is just one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.
So is bank wire alright for you? Sharon Carroll If a casino cannot send How long does the wire take and what are the fees??
Jackie The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations.
Are you still with us? Would you like to continue this chat? Sharon Carroll This is crazy.. I will be adding this entire log to my review. I am in shock by the lack of communication via email, and the change of circumstances with ZERO warnings.
Only to buy more time it is shady to say the least. I came I experienced and I sent my info in that was requested in good faith.
I would appreciate my I will NOT be doing a wire or a check that will never be able to be cashed Jackie I apologize but Bitcoin is not possible for non depositing players.
Jackie I am sorry for your inconvenience. Sharon Carroll Why did I receive a email saying it was? I am posting all of this.
Terrible casino, needs to be taken off the internet! Stay away from Planet 7 Casino!!!! Right away I have the system replying I will be notify within the next 2 business days.
Well so I resend all my documents which the same one that I already did the first time. This was on Feb 7, Again the system told me I will be notify within 2 business day.
Once more I did not hear back for 5 business day I contacted customer live support then they told me my doc still incomplete. So I escalate the issue to the documents department and finally they approve it in 7 days.
Oh and by the way I requested bitcoin withdrawal. Yesterday I signed in to check on the status and suddenly they told me I requested a check withdraw.
I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with it.
They told me just be patient and they assured me the payout is coming. And today feb the 27th I tried to log in this morning all the sudden they locked me out of my account saying I have duplicate account with them, This is the one and only account I had with them.
I have been a big winner on Planet 7 and will continue to play Planet 7 as long as they are around! Super fun, great variety of games.
Games with bonus rounds are my favorite! I highly recommend Planet 7 and all its sister casinos. I play them all. Thank you Planet 7!! Diana Taylor 6 Feb hi I have been trying for 2 months to get they owe me and get the runaround.
Everytime I call to inquire I am told to please be patient.. Leaves me to doubt if I ever will receive it. Dianataylor 6 Feb Reply: They say 14 day payouts.
They say it was because of my paperwork. I got it back to them within 24hrs. They have more excuses to not pay you. I am sorely disappointed in this casino.
Grant 14 Jan Wow, I truly believed that I was the only one this was happening to. Multiple calls got me know where.
Emails to finance, etc, never returned. The customer service guys all new me by just my voice.. Not worth the aggravation. Your Name runnergirl 2 Dec won 20K jackpot They have a rule you can not deposit if you have a balance BUT they took deposits from me while I had a caah balance anyway.
I deposited to get use of bonus codes Then they changed rule and stated you cant deposit with balance?????? If you are high roller VIP It was almost like I owed them money he was past the rude point.
I have been waiting for my withdrawal in the amount of dollars since August and I have been approved for close to two months now.
I have been told several times weds or Friday nononono for sure this weds nononono this Friday they are tragic. MIchelle 8 Nov This is the worst casino out there!!
So, they said wait 10 days then my withdrawl will be sent for payout. Every day I am sending email and live chat and just get the run around! I can honestly say Club World pays and I get my money within a week.
Planet 7 will never get another dime from me and it is my mission now to let everyone know how dishonest they are. Pamela 26 Oct I usually look at reviews before spending my money online.
What a goof ball to trust this site. I called about my withdrawal and no one ever picks up the phone. Dale 6 Aug I wish I had seen these comments before making my deposit.
Same problems trying to withdraw winnings. These people are idiots! They would make more money running a legitimate casino.
Tanya curler 28 Jun Reply: Terrible with getting your money. They need to be held accountable. Tina Landry 2 Jun I have been trying to get my money from planet 7 since January I had a approved withdrawal.
They will not answer or r turn my phone calls. Do not play with them. I used 3 different cards on this site and in order to get a payout they need the documentation for all cards..
The two Visa cards I used i was able to get them all the info needed, but with the 3rd card was a Visa gift card.
The most recent card I used was the time when i won and they still wont pay me. Dawn 13 May An underage person created my account with my information.
The phone number asks me to leave a message, and the "chat" guy said acct would be deleted within 24 hours, but no email can go out confirming such and GE closed chat.
There us no way for me to close the acct that I can see. Can anyone help with info on closing acct?
Cole 9 May This is sad. This Casino is a scam. They are terrible and will take your money. So this guy sets up my bonus so I can deposit Tuesday and get money as I normally do.
Well my free spins stop working so I message support. Then he disconnects after I asked for a manager. The next guy also refuses to let me talk to a manager and he takes away the bonus.
He says it was my fault. He ask if he can help me with something else, then i say yes, he waits 5 seconds while I am typing to ask how can this casino offer a loyal player a bonus knowing i would lose my money no matter what and not even apologize?
Let alone try to make it right. I am typing for literally 5 seconds and he post 3 messages quickly via copy past.
Are you kidding me? How much did they pay you to rate this site high? The payouts are a nightmare and takes months and months. Planet 7 does not accept players from the following countries: This is in line with the Playtech standard comp point program and above average for the industry.
Review last updated — July Planet7 are the Ace Revenue group. Maximum Withdrawal -2 - You can withdraw a maximum of 10x the bonus.
Minimum Withdrawal - None listed. Maximum Withdrawal - None listed. Email Testing Record December - No Response December - 6 hours 38 minutes June - 11 hours 08 minutes November - 8 hours 15 minutes June - No Response December - 20 hours 36 minutes August - 12 minutes.
Planet 7 casino do not display any licensing information. Toll Free Fax: Complaints Planet7 — Delayed withdrawal Resolved.
Planet7 — Withdraw denied Found for the Casino. Planet7 — withdraw Resolved. Planet7 — Withdrawal problems Resolved. Planet7 — payout check not verifiable Unresolved.
Planet7 — Refuse to pay me Found for the Casino. Planet7 — Almost 90 day no pay Resolved. Planet 7 — Delayed Payments Resolved. Planet7 — Casino owes me 27, Planet7 — Pending withdrawal Found for the Casino.
Planet7 — Non Payment of Winnings Resolved. Planet7 — Delayed or no payment Resolved. Planet7 — non payment Resolved. Planet7 — Unpaid withdrawals Resolved.
Planet 7 — Waiting over 2 months to be paid Resolved. Planet7 — No correspondence from casino in regards to withdrawal Resolved.One of the wonderful things about Planet 7 is the No Unibet live Bonuses they offer. Total scam and deception. Payout requests take between one and three business days to be approved or hard auf deutsch. I contacted the live support and asked them to fix the issue and I also provide them with my crypto address for the 4th time I provided them with moto p. Due to their Not Recommended status we have not tested the withdrawal time at the any of the casinos in my horse spiel kostenlos Ace Revenue or Gambling Wages group. Jackie The general time frame for withdrawals is 3 business days to be approved, only if we have your complete documents in and posted to your account, and then another 7 business days to be sent, plus the delivery time, which may vary according to processors limitations. If your have a problem with the person on the phone and request to speak with a supervisor, your told that cant happen. Leverkusen vfb stuttgart have been waiting for my withdrawal in the amount of dollars bonuscode tipico August and I have been approved for close to two months now. Some players are hesitant to use those whom have been licensed in Costa Rica due to its more lackadaisical guidelines and monitoring. Had I known that playing with the cashback money would limit me to